Deposit & Payment Schedule

To secure your booking, a deposit of 30% of the total cruise fare (plus applicable taxes/charges) is required at the time of booking. The remaining balance must be paid at least 120 days prior to the scheduled departure date, unless otherwise specified in writing. For bookings made fewer than 120 days before departure, full payment at the time of booking is required. Failure to pay the balance by the due date may result in cancellation of the booking with forfeiture of the deposit. The Company reserves the right to reissue invoices or adjust amounts in case of price errors or changes in taxes or levies.

 Changes & Amendments

Before final payment is made, you may request changes such as date, name, or cabin category, subject to availability and surcharge or fare difference. However, no changes will be permitted once your booking is fully paid (i.e. within 120 days of departure). If you request changes within the 120-day period, it may be treated as a cancellation and the applicable cancellation charges will apply. The Company also reserves the right to modify or substitute portions of the itinerary, vessel, schedule, or routing for operational, safety, or other valid reasons; any such changes will be notified as soon as possible. No compensation is payable for changes necessitated by events beyond our control.

Special-Event Surcharges

For certain departure dates—particularly during Christmas, New Year, festival periods, or other special events—an additional surcharge may be levied per passenger. These surcharges will be clearly communicated at the time of booking and included in your invoice. The surcharge is non-waivable and must be paid along with the deposit or balance as scheduled.

 Cancellation & Refund Policy

All cancellation requests must be made in writing (by email) and are only effective when acknowledged by us in writing. Cancellation charges apply on the total cruise fare (not just deposit) as follows (days counted excluding the day of departure):

The following cancellation charges will apply: –
For any cancellation days are counted excluding the date of departure

120 days or more prior to departure, deposit of 30 % is NON refundable

119 – 90 days before departure 50 % is Non refundable

90 – 01 Days before departure 100 % is NON refundable

For special / charter bookings, separate cancellation terms may apply, as communicated at time of booking. Should the cruise be cancelled by us prior to departure (for any reason except force majeure), you will be offered either an alternate sailing or a full refund of amounts paid (less any non-recoverable costs). In such cases, we shall not be liable for consequential losses (e.g., airline, hotel, visa costs).

If cancellation occurs after commencement of the cruise, refunds (if any) will be limited to what we can recover from suppliers; no refund will be provided for unused accommodation, missed meals, or services not rendered.

Liability & Responsibilities

Tailormade Journeys acts as principal or agent for third-party suppliers (hotels, local transport, guides, excursion operators). We exercise reasonable care in their selection, but are not liable for their acts, omissions or defaults beyond our control. We accept no responsibility for injury, illness, death, loss or damage arising from:

• the traveler’s actions, negligence, or failure to comply with instructions;
• circumstances of force majeure (natural disasters, strikes, pandemics, governmental actions, etc.);
• services not included in the confirmed cruise package;
• events beyond our reasonable control.

Our aggregate liability for proven direct losses is limited to the total amount you paid for the cruise.

Cancellation of a Tour by us Before Departure:

We reserve the right to cancel a holiday on offer by us without assigning reasons at any time over 4 weeks before departure date. If such cancellation takes place we will offer you a comparable alternative.

If a holiday cancellation takes place within 12 weeks of departure it will be for one of the following reasons:

Due to non-payment or late payment of the balance amount due. In such cases an alternative holiday or refund will not be available and cancellation charges will apply.

Due to circumstances beyond our control such as cancellation of international or domestic scheduled service, technical problems with transportation, civil disorder or the threat of such, riots, strikes, natural disasters, epidemic , accident or pollution, terrorist activity or the threat of such, war or the threat of war, etc. In deciding whether it is safe to visit a certain destination or not, we depend on the advice of the British Foreign and Commonwealth Office. In such instances we may offer comparable alternative arrangements. There will no Refund only alternate holiday or postponement of date will be applicable.

Due to non-availability of significant portions of an independent itinerary. In such instances we may offer comparable alternative arrangements.

In the unlikely event of us cancelling a holiday within 8 weeks of departure for reasons other than those listed above we will offer you a compensation of GBP 25 per person and if such cancellation is within 14 days of departure then a higher amount of GBP 50 per person.

Alterations to Your Tour Programme by Us

We will make all reasonable efforts to provide you with the booked tour arrangements but cannot rule out occasional minor changes.

If the changes are significant we will inform you of these before departure, if possible, and offer you comparable alternative arrangements . A significant change is one which involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes take place for reasons within our control we will offer you a compensation of GBP 25 per person if you had paid the full holiday price by the prescribed date.

Where the change is due to circumstances beyond our control amounting to force majeure, such as weather conditions, technical problems, civil disorder, decisions by governments or other associations, epidemic , etc., we will offer comparable alternative arrangements.

If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation.

We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund will be offered for the unavailed portion of the holiday and we will further claim from you the costs of your return to the parent country.

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations here under if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.